About YUX

YUX is a pan-African research & design company that mixes behavioral sciences, human computer interaction and machine learning to co-create tech and AI products tailored to African communities. Started in Senegal, YUX is today a team of 40 people spread across Dakar, Abuja, Kigali, Nairobi, and Accra and they partner with Google, TikTok, Wikipedia, Meta, GSMA, Gates Foundation, UNICEF and many local startups for projects in health, education, agriculture and fintech. To make research accessible and scalable, YUX also created the user insights software LOOKA and the YUX Design Academy. Get in touch at yux.design. 
 

What are we looking for

Our multicultural and ambitious team is composed of designers, developers, ML engineers, and researchers dedicated to driving digital transformation. As part of our strategic expansion across English-speaking Africa, we are seeking a Mid-Level Design Researcher with at least 2 years of experience.

In this consultancy-led role, you will use Human-Centred Design (HCD) and UX methodologies to navigate diverse African markets, uncovering the "why" behind user behaviours by supporting high-stakes decisions, by anchoring them in real human needs and lived realities. Beyond generating insights, we translate research into clear design directions, strategic focus, and meaningful opportunities for impact and growth for our clients.

Your missions

• Collaborate with different stakeholders to identify research gaps and define learning objectives.
• Conduct qualitative studies: semi-structured interviews, moderated/unmoderated usability testing, ethnographic field studies, and diary studies.
• Execute quantitative research: design quantitative research tools, analyze quantitative data and use them to guide qualitative research strategy.
• Facilitate co-creation workshops and design thinking sessions to solve complex user problems.
• Synthesise raw data into compelling narratives and actionable insights.
• Create high-impact deliverables: User Personas, Customer Journey Maps, Service Blueprints, and Empathy Maps.
• Present findings to stakeholders in a way that inspires action and influences the product roadmap.

Qualifications 

• Min 2 years of experience as a Design Researcher, qualitative research consultant or similar
• Experience in conducting user research using a combination of qualitative methods (e.g., in-depth interviews, focus groups, contextual inquiry or observations, ethnography, usability testing, diary testing, etc )
• Experience in organising and facilitating synthesis and design workshops
• Strong analytical skills and the capacity to make sense of research insights and present them to client
• Understanding and experience working with financial products and / or digital youth engagement tools in Nigeria
• Team player, great interpersonal and communication skills and a lot of natural empathy
• Perfect English. 
   

Other stuff

• Contract: Consultancy - based on project needs
• Compensation: fixed daily rate ($200-$400) based on profile
• Women are strongly encouraged to apply
• Total work flexibility and autonomy - we don’t care where you are as long as you meet with your colleagues when needed, are ready to go in the field to interviews and are excellent in your work
   

Are you interested?

Please send your CV and a few words of motivation (not a formal letter!) to alexandra@yux.design. Good luck!